News

RVT receives outstanding customer and employee feedback

News

RVT Group is an ethical company that genuinely cares for people's lives. It is our vision to achieve a world where the impact of site work on life and health is effectively zero, and we believe this can be achieved by following our six company values. These values also pave the way to providing outstanding service to our customers.

NPS Score of 87% is Confirmation of Excellent Customer Service
NPS stands for Net Promoter Score, and it is a metric used to calculate customer experience and the loyalty of customers to a company. RVT continually sends NPS survey requests to customers to allow them the opportunity to give feedback about the service they have received.

According to Survey Monkey’s global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average NPS score is +32.

RVT are pleased to announce that our mid-year NPS score currently sits at 87%, which is well above the industry average.

Here at RVT we strive to achieve excellent customer service; we therefore offer the following benefits as standard:

• Customers benefit from high quality, innovative products, that are always thoroughly cleaned and tested between each hire, and delivered to site on time.
• Customers benefit from free site surveys, and our consultative approach means that we will always recommend a highly efficient, best practice solution, that fully meets the scope of their requirements.
• Customers are always able to pick up the phone and speak to a technical advisor who can assist with troubleshooting when things don’t go to plan on site.
• Customers enjoy speaking to our knowledgeable and friendly account managers, who are on hand to keep them up to date with best practice information and legislation.
• Customers can also speak to our customer care team or our accounts department, who are on hand to help in all eventualities, and can offer flexible payment solutions in times of need.

Another factor behind our happy customers is our happy employees!

RVT invests in the happiness of its workers, which in turn has a positive impact on the outstanding service that we deliver to our customers.

Great Place To Work – RVT Cares for its Employees
A great place to work (GPTW) is achieved when employees consistently trust the people they work for, have pride in what they do and experience camaraderie with their colleagues.

RVT recently invited all employees to complete a GPTW survey, to allow people to express how they feel about their role and working environment. This feedback is requested annually and is used to help refine business processes and enhance internal relationships. While completing the survey, employees were asked to reflect on their everyday experiences while at work and whether they feel RVT sincerely demonstrate its six values on a day-to-day basis.

RVT is considered a ‘medium’ company on the GPTW scale (51- 250 employees), and therefore must achieve a score of 75% in order to be considered a great place to work.

We are delighted to confirm that RVT achieved a score of 87%, which is a 10% increase compared to 2019. RVT believes that if our people are happy in their job, it will help them deliver excellence to customers, which in turn is reflected in a positive customer NPS score.

Continuing to Deliver Excellence
RVT has achieved well above the industry average for both scoring metrics, proving that we really do live our values. Our promise to our customers is that we will continue to deliver superior equipment, exceptional expertise and outstanding service.

If you need specialist advice about best practice health hazard solutions, call RVT Group on 0808 178 3286.