Your privacy is important to RVT Group. This privacy policy describes how we collect, use, disclose, transfer, and store your information in line with the General Data Protection Regulation (GDPR) and The Data Protection Act 2018. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.
RVT Group complies with its legal obligations by:
• keeping the data it holds up to date,
• storing and destroying it securely,
• not collecting or retaining excessive amounts of data,
• protecting personal data from loss, misuse, unauthorised access and disclosure, and
• ensuring that appropriate technical measures are in place to protect personal data.
The reason we collect and process information:
We process personal information to enable us to promote our goods and services, to maintain our accounts and records, and to support and manage our staff.
If you are a customer (or potential customer), information about you helps us to:
• provide you with information, products or services that you request from us or which we feel may interest you, and
• carry out our obligations arising from any contracts entered into between you and us.
Collecting Customer & Prospective Customer data:
We may collect certain information or data about you in the course of business, such as when you: make an enquiry, place an order, visit our website, complete an online form, call us directly, send us an email, attend an online or face-to-face meeting, attend our webinars or events, complete a customer survey, or engage with our email bulletins (e.g. tracking whether you open these emails and what links you may click on).
Such data could include: your name, address, telephone number, email address, IP address, job title, employment details, social media identifiers, photos or videos taken at events, testimonials and feedback given in surveys. If you telephone us, your call may be recorded. A call log might also be entered into our CRM or ERP system.
Your information can be viewed by authorised people within RVT Group and relevant trustworthy external agencies supporting normal business operation.
Your data may be used to:
• improve our marketing & customer service communications to you
• despatch goods to you
• respond to any feedback you send us
• testimonials, photos and videos may be used for marketing purposes.
RVT Group is dedicated to protecting people's health on and near construction and demolition sites against hazards such as dust, fumes and noise with temporary-environment control. Our lawful basis for collecting and processing your information is that of legitimate interest:
1) to provide you with information that could help to protect the health of people affected by site activity,
2) to provide you with information that will help to protect the environment at large from dust, fumes and noise, and
3) to help us to grow our business.
The above interests were identified as a result of a legitimate interests assessment that we have conducted.
Data Retention:
Should you unsubscribe or opt-out from marketing communications, your details will remain on our CRM system but flagged as a non-marketing contact.
If a contact has moved company, retired, or we are unsure of their status, we may flag the contact as ‘inactive’, but details will remain on our CRM system.
If you wish for your details to be completely deleted from our CRM, please contact marketing@rvtgroup.co.uk
We aim to contact all of our database at least once every 24 months to confirm data accuracy.
If there is no engagement for a period of 7 years, your details will be automatically deleted from our CRM system.
Collecting Employee Data:
If you are an employee, we may hold: your name, address, telephone number, email address, emergency contact information, medical information, remuneration details, ethnicity, gender, religion, survey responses, and performance reviews.
This information is used to:
• support you in your role at RVT Group
• act quickly in an emergency
• remuneration
• ESG reporting
We may also collect staff photos, videos and testimonials to promote business growth.
This information is held on the following legal basis: performance of a contract, compliance with a legal obligation and legitimate interests of the employer.
Requests for additional information:
Sometimes we will require you to provide further personal information. Whenever we do this, we will tell you why we are collecting this information and how we will use it.
IP addresses:
If you contact us online, we may monitor the type of device used by you. This may include specific identification, such as your IP address.
How will we use this information?
We do not sell personal data to third parties and will only use your information inline with the afore mentioned reasons.
Where your information is stored:
RVT use Microsoft’s encrypted cloud-based network to store documentation and information. Staff have varying degrees of accessibility depending on their role. All staff logins are password protected and have Microsoft’s dual factor authentication. The system is continuously monitored for security breaches by an IT consultancy firm.
Our ERP system holds information on a secure server within the UK (and so within the European Economic Area or EEA).
Our CRM system is a cloud-based system, hosted on Amazon web (AWS) in the United States East region or AWS Germany region, and follows the EU-U.S. Privacy Shield Framework.
We occasionally use an email platform called ‘Mailchimp’, which is based outside the EEA and their servers hold your information in the United States. MailChimp participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework.
Keeping your information secure:
We have procedures and security features in place to keep your information secure once we receive it. For example:
- Our systems are password protected and dual factor authenticated.
- Our website has an SSL certificate and uses HyperText Transfer Protocol Secure (HTTPS) coding on all its pages to help keep your information safe from hackers.
- All employees and anyone accessing data have to sign a confidentiality agreement.
- Employee records can only be accessed by directors and approved senior personnel within the company
- Users have varying degrees of access depending on their position within the company.
Disclosing your information:
We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This may include disclosing your information to other companies and organisations in connection with fraud protection and credit risk reduction. We may also share your information with relevant external third parties for the following reasons:
-Marketing Agencies: To ensure our database is kept current and up to date, if additional resource is required.
-Marketing Platforms and Apps: To ensure that we are able to communicate seamlessly with you across multiple channels.
-Consultancy: To ensure the long-term sustainability of RVT Group by continually providing a relevant, high quality service offering.
-Logistics Agencies: To ensure our equipment is delivered on time.
They will not pass on your information to other parties.
Third Parties:
We do not allow the information we hold about you to be used for advertising purposes or contact from third parties.
Website Cookies:
By using RVT Group's website or associated websites you signify your consent to this Privacy Statement. When entering the website for the first time, you will be asked if you would like to opt in or opt out of our website cookies. Our website uses cookies to store information on your computer. Some cookies on our site are essential, and the site won't work as expected without them. These cookies are set when you interact with the site by doing something that goes beyond clicking on simple links. The cookies we use do not obtain data that identifies individuals.
We also use some non-essential 'performance' cookies, such as Google Analytics and Add This sharing feature, to anonymously track visitors or enhance your experience of the site. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings. Click on the Help function within your browser to find out more.
Performance Cookies:
• These cookies are used to measure the performance of websites and see how websites are used.
• We use 'Performance' cookies to improve how the website works and measure our marketing activity.
• Information that is collected using these cookies is aggregated and anonymous and we are not able to identify individual users with these cookies.
On www.rvtgroup.co.uk we may use 'Performance' cookies to:
• Provide us with aggregated statistics on how our website is used.
• Provide feedback to partners that one of our visitors also visited their website. This lets our partners improve their websites. We don't allow our partners to reuse this information for further advertising.
• Help us improve the website by measuring any errors that occur and also to improve the performance of the site.
• Test different designs of pages on our website.
Cookies we have defined as 'Performance' cookies will NOT be used to remember any preferences you have set beyond the current visit.
Changes to our privacy and cookies policy:
We may make changes and update our privacy and cookies policy from time to time and in accordance with updated legislation. Any such changes will be shown here as part of our privacy and cookies policy and will apply from the date that they are published. We are unable to contact you directly to inform you of these changes, other than in response to a specific request made to us as referred to above. This privacy policy was last reviewed and updated in January 2025.
Your Rights:
You can find out what information we hold about you, and ask us not to use any of the information we collect. If you wish to exercise this right, please send your request to our Marketing Department in writing by email to marketing@rvtgroup.co.uk
or by post to:
RVT Group
Prospect House,
Riverside Way,
Dartford,
Kent,
DA1 5BS
About Us:
RVT Group is a limited company, registered company number 07907482, and registered office address Prospect House Riverside Industrial Estate, Riverside Way, Dartford, Kent, DA1 5BS.
Please note that if you click on, or follow, any links from our site to external websites, our privacy policy will no longer apply. Please check the privacy policies of any such external site before submitting any personal data, as we cannot accept any responsibility or liability in relation to them.