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Customers Praise RVT Group’s Service, Expertise and Reliability in 2026 Survey

Company Updates

RVT Group’s annual customer survey ran for 4 weeks throughout July 2026. The results highlighted strong customer satisfaction across our services, products and customer relationships.

Customers praised our expertise and reliability, with 89% of customers saying that we always deliver excellence and 82% saying we are their ‘go-to’ hazard control partner. Respondents also gave us constructive feedback and suggestions for product development. This feedback provides us with invaluable insight into what customers value most about working with RVT Group and how we can continue to improve.

RVT Group's Net Promoter Score Remains High

73 respondents gave RVT Group a score of 9/10 or 10/10 when asked how likely they would be to recommend us to a colleague or friend. That positive sentiment is reflected throughout the written feedback. One customer described RVT as:

“Fast, efficient, knowledgeable — excellent service from enquiry to quotation, delivery and collection.” - EBFP

Another said:

“I have already recommended RVT across my company. Really impressed by every aspect of the business that I have interacted with.” – UK Remediation Ltd

These comments reinforce the confidence customers place in RVT Group as a dependable and responsive partner.

High Service Standards

Customers gave consistently strong ratings across every service category, with all scores above 4.3 out of five. Friendliness and helpfulness achieved the highest rating at 4.78, while technical expertise, quotation speed, problem resolution and equipment quality also scored highly. Customers particularly valued the professionalism and practical support provided by our team members. As one respondent explained:

“RVT personnel are proactive and consistently provide solutions and suggestions, which is invaluable and not always the norm.” - TSL

Another highlighted RVT’s ability to support safer and more efficient projects:

“RVT Group always provides reliable solutions and expert advice, helping projects stay safe, compliant and efficient.” – T&B

Trusted People and Reliable Support

The survey reinforced RVT Group’s reputation as a trusted specialist partner. 93% of respondents agreed or strongly agreed that RVT Group is trustworthy, accountable and reliable, while 91% said that we genuinely care about our customers.

Customers also repeatedly described RVT as their “go-to” supplier. One respondent said:

“RVT has always been my go-to supplier due to experience, speed of installation and friendly operatives.” - Clipfine

Another commented:

“RVT are my go-to company for ventilation. Everything from the quote to the hire, then the delivery is flawless.” - Barhale

Strong Product Performance

RVT Group’s products achieved an average rating of 8.71 out of ten, with particularly strong results for Ravex, EnviroHub and Soundex. Whilst all ranges maintained high scores, Soundex and EnviroHub both improved their scores compared with the previous year. Customers also praised RVT’s ability to find solutions where others could not. One respondent said:

“RVT Group has provided a solution on numerous occasions when others couldn’t, allowing us to push forward with our new production site and avoiding delay to our market release.” – Vaillant Ltd

The survey also produced useful ideas for future product development, which will help guide continued investment in practical, innovative hazard-control solutions.

Supporting Customers Beyond Equipment Hire

At RVT Group we are keen to add value by providing best practice guides, educational seminars and hands-on training. In the survey responses, customers showed particular interest in practical product training, especially dust and fume control, noise control and environmental monitoring. The findings will support the continued development of training opportunities at RVT Group’s new facility in Kent.

The new RVT Group website also received positive feedback, with customers praising its design, technical information, videos and tutorials.

Thank You to Our Customers

We would like to thank everyone who took the time to complete the survey and share their experiences.

This year, we received 162 completed submissions and 42 partial responses, which is a 50% increase in the number of responses compared to 2025. Everyone who completed the survey was entered into a prize draw, with 10 winners selected at random each receiving a £50 Amazon voucher. Winners have been notified and vouchers have been sent.

Your feedback helps us understand what we are doing well and supports our ongoing commitment to expert advice, dependable equipment and outstanding service.

We are proud that so many customers continue to view RVT Group as a trusted partner, and we look forward to building on these results in the year ahead.

If you are interested in working with RVT Group or would like to discuss an active project, contact our team today!